Case Study: Woolf Kings X
Woolf Kings X is a high end hair salon in King’s Cross, London.
Sonnate provides their website with a high functioning virtual assistant which:
Recommends multiple stylists to a user based on their hair type and intended look/hairstyle
Recommends hair products based on user requirements and needs
Answers FAQs around the clock on booking and cancellation policy, complex pricing tiers and more
Gently encourages booking and product purchase by providing links to relevant pages when deemed appropriate
See below for example conversations
“This system has been a game changer. Our online product sales are up a third in a month and our bounce out rate on the website has been dramatically reduced. Potential clients are interacting with our virtual assistant and with the daily updates we can see what our client are asking.
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